Legal

Terms of Service

Last updated 29 August 2026

These terms govern your use of MiloAway and any eSIM data plan you buy from us. By purchasing or using a MiloAway eSIM, you agree to them.

What we sell

MiloAway sells digital eSIM data plans for use in Thailand. Plans include data only — no voice calls or SMS.

Pricing and payment

Prices are set in GBP and shown in your selected currency using our fixed rates. You pay the amount displayed at the time of purchase.

Activation

Each plan must be activated within 90 days of purchase. If it isn't activated in that window, it expires and can no longer be used.

Data allowance

Plans include unlimited data at full speed up to 2GB per day. After 2GB in a day, speed drops to 384kbps until the next day, when full speed resumes.

Refunds within 1 hour of purchase

Bought the wrong plan, or changed your mind? You can request a full refund within 1 hour of purchase. After that, only the cases below apply.

Refunds for incompatible or locked devices

It's your responsibility to confirm your device supports eSIM and is carrier-unlocked before you buy. If your device turns out to be incompatible or locked, we'll give you a full refund.

Refunds for connection issues

If your eSIM fails to connect because of an issue on our side or with the partner network in Thailand, we'll offer a full or partial refund depending on how much of the plan you were able to use.

Network coverage

Data runs over partner mobile networks in Thailand. Coverage, speed, and availability depend on those networks and aren't guaranteed to be uninterrupted. Coverage doesn't currently reach Pattani, Narathiwat, or Yala.

Limitation of liability

MiloAway isn't liable for indirect or consequential losses from using, or being unable to use, an eSIM plan, except where the law doesn't allow us to exclude that liability.

Changes to these terms

We may update these terms from time to time. Using MiloAway after a change means you accept the updated terms.

Contact

Questions about these terms? Message us using the chat on our Contact page.